Shipping Policy
At Usaitoy, we’re committed to delivering your beloved jewelry in a reliable and timely manner, right to your doorstep. All orders are fulfilled from our U.S.-based warehouse and include free standard shipping to every state in the continental U.S., Alaska, Hawaii, and Puerto Rico—no minimum purchase required.
Order Processing & Delivery Timelines
After placing your order, please allow 1-3 business days for our team to process, package, and dispatch your items (processing times may be slightly extended during peak seasons or holidays). Once shipped, standard delivery typically takes 10-20 business days. Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as postal service delays, customs holds (for non-continental U.S. locations), or weather conditions.
Tracking Your Order
You’ll receive a shipping confirmation email with a unique tracking number once your package leaves our warehouse—this email will be sent to the address you provided during checkout. You can use this tracking number to monitor your order’s journey via our website’s “Track Order” page or the carrier’s official platform. If you haven’t received your tracking information within 4 business days of placing your order, please reach out to our support team.
Additional Shipping Information
- We currently only offer standard shipping for all U.S. orders. If you require expedited delivery, please contact us at service@usaitoy.com to inquire about custom expedited options (additional fees may apply).
- We are not responsible for lost, stolen, or damaged packages once they have been marked as “delivered” by the carrier. If you believe your package was lost or stolen, please contact the carrier directly with your tracking number, or reach out to us for assistance in filing a claim.
- For orders being shipped to remote areas, delivery may take an extra 2-3 business days—we appreciate your patience!
If you have any further questions, concerns, or need updates on your order’s status, our support team is here to help. Feel free to contact us at service@usaitoy.com, and we’ll respond within 24-48 business hours.